Shampoodles LLC Privacy Notice

At Shampoodles LLC ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information

If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications

If you contact us directly, we may collect information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, physical address, phone number, or other contact information so that we can verify your identity, communicate with you and service your account. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires. From time to time, you may receive account updates, customer service, marketing, or other informational messages (if subscribed) from us via email, mail, and/or text. You can opt out of these communications any time by notifying your groomer at your next appointment, calling (417) 444-3466, or emailing us at Legal@shampoodles.net. You may also reply STOP via text if your opted in to text communications but this will only opt you out of text communications - email will continue until you notify us to remove you.

SMS / Text Messaging

Opt-In Requirement.

Shampoodles LLC will only send SMS (text) messages to individuals who have explicitly and affirmatively opted in to receive them. We do not send text messages to anyone who has not provided prior express written consent.

Message Types.

By opting in, you may receive the following types of text messages from Shampoodles LLC sent from 417-222-3477:

• Account notifications & reminders — appointment reminders, booking confirmations, on-my-way notifications, and general account updates. You may also send and receive general customer service messages. Message frequency varies.
• Marketing & promotional messages — special offers, seasonal promotions, and news from Shampoodles. Up to 4 messages per month.

How to Opt In.

Consent is collected through our digital new-client onboarding form, where you must affirmatively check a consent checkbox for each message type before any texts are sent. Consent is not a condition of receiving grooming services or processing payments.

How to Opt Out.

You may opt out of text messages at any time by replying STOP to any message from us. Replying STOP will immediately remove you from all Shampoodles SMS lists. You may also opt out by contacting us at Legal@shampoodles.net or calling (417) 444-3466. After opting out, please allow up to 10 business days to fully process your request. You may continue to receive administrative messages strictly necessary to service your appointment(s).

Help.

Reply HELP to any message from us for assistance, or contact us at Legal@shampoodles.net.

Rates.

Message and data rates may apply depending on your mobile carrier and service plan. Shampoodles LLC is not responsible for any charges incurred from your carrier.

No Sharing of Consent Data.

We do not sell, share, rent, or otherwise disclose your mobile phone number or SMS consent data to third parties or affiliates for their own marketing or promotional purposes.

Events

If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content

We may allow you and other users of our Services to share their own content with others. This may include posts, comments, reviews, or other user-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.

Payment Information

If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) may collect your payment-related information, such as credit card or other financial information.

Job Applications

If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, and other similar information.

Pet and Client Information

When you schedule grooming services with us, we may collect information about you and your pet(s), including (but not limited to) your name, address, phone number, email address, and details about your pet such as breed, age, health conditions, behavioral notes, and grooming preferences. This information is used solely to provide grooming services and to communicate with you about appointments and your pet's care.

Pet Photography

During the grooming process, we may take photographs or videos of your pet for use in our marketing materials, social media, or website. By using our services, you consent to this use unless you notify us otherwise. If you do not wish for your pet to be photographed or for any images to be used publicly, please inform your groomer prior to your appointment. You may opt out of this at future appointments or by calling us but opting out does not revoke your consent nor guarantee the removal of pictures or videos from social media or other platforms for any pictures or videos taken and/or used prior to opting out.

Information We Collect Automatically When You Use Our Services

Device Information

We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, and other similar information.

Usage Information

To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes, but is not limited to, information such as crash reports, session lengths and times, the specific pages and other content you view, and any searches you conduct on our site.

Cookies and Similar Technologies

We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Information We Receive from Other Sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.

How We Use the Information We Collect

We may use the information we collect:

• To provide, maintain, improve, and enhance our Services;
• To understand and analyze how you use our Services and develop new products, services, features, and functionality;
• To facilitate purchases of products or services that you order;
• To host events;
• To allow you to share content with other users of our Services;
• To evaluate and process applications for jobs with us;
• To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide user support;
• For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
• To detect and prevent fraud, and respond to trust and safety issues that may arise;
• In connection with generative AI applications;
• For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
• For other purposes for which we provide specific notice at the time the information is collected.

How We Share the Information We Collect

Service Providers

We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are permitted to use this information to help us provide our Services, to improve the services they provide us, and for other purposes disclosed in this Privacy Notice.

Our Affiliates and Representatives

We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.

Other Users

Content you post on our websites, including comments, may be displayed to other users as appropriate.

Our Advertising and Analytics Partners

We work with our service providers and other analytics and/or advertising partners to collect and process certain analytics data regarding your use of our Services and to conduct advertising via cookies. Parties that may process your information for advertising and analytics purposes include but are not limited to:

• Google — We may use Google's services to collect and process analytics data and to place ads. See Google's Privacy & Terms.
• Meta — We may use Meta's services to place ads across Facebook and Instagram. See Meta's Data Policy and Privacy Center.
• LinkedIn — We may use LinkedIn's services to place ads and advertise job openings. See LinkedIn's Privacy Notice and Cookie Policy.
• Microsoft — We may use Microsoft's services to place ads. See Microsoft's Advertising Policies.

For a current list of specific partners, contact us at Legal@shampoodles.net.

As Required by Law and Similar Disclosures

We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety.

Events

We may share your information with event partners or co-sponsors to facilitate the events for which you register.

Merger, Sale, or Other Asset Transfers

We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets.

Consent

We may also disclose your information with your permission.

Your Choices

Our Communications

From time to time, you may receive marketing or other informational messages from us via email, mail, or text. You can opt out of these communications at any time by notifying your groomer at your next appointment, or by contacting us directly at Legal@shampoodles.net. Standard message and data rates may apply for text communications. After opting out, you may still receive administrative messages necessary to service your appointments.

Cookies

Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Our Partners

You can learn more about Google's privacy practices on Google's website, or install the Google Analytics Opt-out Browser Add-on. Some of our advertising partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance. To inquire about your choices, contact us at Legal@shampoodles.net.

Third-Party Content

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information. In the event of a data breach affecting your personal information, we will notify you in accordance with Missouri's data breach notification law (RSMo § 407.1500). For more information on how we handle data security and your related rights, please review our Liability Waiver, which includes specific terms governing data breach notification and liability.

Children's Privacy

We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Privacy Notice, please alert us at Legal@shampoodles.net.

International Visitors

Our Services are hosted in the United States and intended for use by individuals located within the United States. If you choose to use the Services from other regions of the world, please note that you are transferring your information to the United States for storage and processing. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.

Changes to this Privacy Notice

We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.

Contact Us

All feedback, comments, requests for technical support, and other communications relating to our data collection and processing activities should be directed to: Legal@shampoodles.net.

Last updated: August 19, 2026